Client Care
How can the House help?
Answers to common questions about orders, preorders, shipping, returns and caring for your piece.
Shipping & DeliveryProcessing, delivery and tracking
Returns & ExchangesEligibility, exchanges and refunds
CorrespondenceWrite to the House directly
Questions
How do I place an order?
Ordering will open when the House does. Until then, nothing can be purchased.
What is a preorder?
Preorder details will be confirmed before the House opens.
When will my order ship?
Processing and delivery times will be published on the Shipping & Delivery page.
Can I return or exchange a piece?
The return and exchange policy will be published on the Returns & Exchanges page.
How should I care for my piece?
Care guidance for each Vision will appear in its Exhibit Notes.
How do I reach the House?
Through Correspondence. Choose “Client Care” as the nature of your letter.
